Bookingbird allows you to set up flexible or strict cancellation and rescheduling policies to protect your business while providing a fair customer experience. By clearly defining your rules, you can minimize no-shows, reduce revenue loss, and ensure smooth operations.

Why Cancellation & Rescheduling Policies Matter

Having a well-structured cancellation and rescheduling policy helps you:

Prevent last-minute cancellations that affect business revenue.
Maintain fairness for both customers and your team.
Set clear expectations and avoid disputes.
Automate refund rules based on cancellation timing.

How to Set Up a Cancellation & Rescheduling Policy

Step 1: Access Booking Policies

Log in to your Bookingbird dashboard.
Navigate to Booking Options and select a Service or Resource.
Click on Pricing & Payment.
Activate the option “Allow Cancellation”.

Step 2: Define Your Cancellation Rules

Choose a cancellation window (e.g., 24 hours before booking).
Select whether to allow full refunds, partial refunds, or no refunds based on timing.
Set up last-minute cancellation penalties to discourage no-shows.
Specify if customers can cancel themselves or if admin approval is required.

Example Cancellation Policy:

Time Before Booking	Refund Policy
More than 48 hours	100% refund
24-48 hours	50% refund
Less than 24 hours	No refund

Real-world Example: Spa Appointment Rescheduling

Cancellation Policy: Full refund 48 hours before, 50% refund 24 hours before, no refund within 24 hours.

Best Practices

Keep policies fair but firm to maintain business stability.
Clearly communicate policies on your booking page to prevent disputes.
Regularly review and adjust policies based on customer feedback and business needs.

Need Assistance?

If you need help setting up your cancellation and rescheduling policies, our support team is here to assist!