Ensuring smooth refund and payment management is crucial for maintaining customer trust and keeping your business finances in order. In Bookingbird, payments are directly managed within the invoice details, making it easy to track and process refunds.
Why Manage Refunds & Payments?
Enhance Customer Trust: A transparent refund process reduces disputes.
Minimize Revenue Loss: Efficient handling of refunds helps recover payments promptly.
Automated Refunds: Initiating a refund transaction automatically creates a credit note invoice for the refunded amount and updates the payment status to “refunded.”
Real-Time Updates: For online payments via Stripe, payment status updates and refund progress are displayed in real time, ensuring full visibility.
How Refunds & Payment Management Work in Bookingbird
Invoices & Payment Management:
Payments are always tied to invoices. Access the invoice detail screen under the “Invoices” menu to review and manage payments.
Upon clicking on refund for a given payment, Bookingbird automatically creates a corresponding credit note invoice and marks the payment as refunded. If the payment was made online through Stripe, the refund is triggered immediately.
Processing Time & Updates:
The refund processing time may vary depending on the selected payment method. For instance, Stripe refunds can take different durations, and any payment updates from Stripe are reflected directly in the payment details.
Refund Policies:
Refund rules are defined at the booking service or subscription level. You can set conditions with percentage values – for example, if a customer cancels 10 days before the booking starts, a 50% refund is applied.
These rules ensure that when a customer cancels, the refund is automatically processed based on your predefined conditions.
By integrating refund and payment management within a unified invoice system, Bookingbird streamlines financial transactions and helps maintain high levels of customer satisfaction.
Need Assistance?
If you have any questions about setting up pricing plans and subscriptions, our support team is happy to help!