Bookingbird allows you to view, modify, and track customer bookings in real-time, ensuring smooth operations and improved customer satisfaction. The system keeps a detailed history of all bookings, allowing you to quickly access past appointments, handle cancellations, and manage recurring reservations.
Why Manage Customer Booking History?
Quickly Access Booking Details: See upcoming and past reservations.
Modify or Cancel Bookings: Make adjustments based on customer needs.
Improve Customer Experience: Offer personalized service based on booking history.
Track No-Shows & Cancellations: Identify patterns to improve scheduling.
Automate Follow-Ups: Send reminders and re-engagement messages.
How to View & Manage Customer Bookings
Step 1: Access the Booking Overview
Log in to your Bookingbird dashboard.
Navigate to Customers
Use the search bar to find a customer by name, email, or booking ID.
Step 2: Reviewing Booking Details
Click on a booking to open the full details.
View:
Service & date
Booking status (confirmed, pending, canceled)
Payment details (paid, pending, refunded)
Customer preferences or notes
Step 3: Modifying or Canceling a Booking
Click “Edit Booking” to modify the date, time, or service.
Click “Cancel Booking” if needed (based on cancellation policies).
Notify customers automatically of any changes.
Step 4: Managing Recurring & Repeat Bookings
Enable auto-renewal for customers with memberships.
Offer bulk re-booking options for frequent customers.
Track how often a customer books a service to offer loyalty incentives.
Analyzing Customer Booking Trends
View most booked services and identify peak booking times.
Analyze customer retention rates using repeat booking reports.
Export customer booking history for marketing or reporting.
Real-world Example: Managing a Fitness Studio’s Bookings
Business Type: Personal Training & Yoga Studio
Booking History Management:
Customers book weekly personal training sessions.
Trainers review past sessions and adjust workout plans.
Automated reminders ensure fewer missed appointments.
Outcome: Increased customer retention and optimized trainer schedules.
Best Practices for Managing Bookings & Customer History
Keep customer records updated for better service personalization.
Use automated reminders to reduce cancellations and no-shows.
Monitor high cancellation rates to identify potential scheduling issues.
Encourage re-bookings with special offers for returning customers.
Need Assistance?
If you have any questions about handling bookings and customer history, our support team is happy to assist!