To effectively use Bookingbird, it’s important to clearly understand the fundamental concepts and how they work together. Below, we thoroughly define and explain Resources, Booking Options, Booking Services, and Events, including how these terms integrate within the Bookingbird platform.
Resources
A Resource is anything your customers can book or reserve. It represents the fundamental asset your business or event manages.
Examples of Resources:
Tennis courts
Barber chairs or individual barbers
Meeting rooms or event spaces
Equipment rentals (e.g., bicycles, cameras)
Key Characteristics of Resources:
Clearly defined availability schedules (regular operating hours, holidays, maintenance).
Individual or shared availability settings.
Special rules and exceptions (holiday schedules, maintenance closures).
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Booking Options
A Booking Option defines exactly how a resource can be booked, including duration, pricing, and specific booking rules. Booking options allow you to tailor bookings precisely to your business needs.
Types of Booking Options:
Fixed Duration: Bookings of a set length (e.g., 60-minute haircut).
Flexible Duration: Customers select their preferred duration within predefined limits.
Scheduled Slots: Specific predefined time slots customers can select.
No Duration: Typically used for events, ticketing, or reservations without specific time slots.
Key Elements of Booking Options:
Flexible pricing models (standard, customer-group-specific).
Add-ons for upselling (equipment rentals, extra services).
Clear cancellation and waitlist policies.
Automated notifications and reminders (SMS/email).
Booking Services
Booking Services streamline your setup by combining Resources and Booking Options into one unified creation flow, simplifying your management process.
When creating a Booking Service, you simultaneously define your resource and associated booking options in a single, intuitive screen.
Easily configure availability, pricing, add-ons, and policies at once.
Manage all booking details centrally for enhanced clarity and efficiency.
Events
An Event is a booking scenario specifically designed around fixed dates and times, involving ticket sales and attendee management. Events are uniquely managed through a dedicated creation interface in Bookingbird.
Features Specific to Events:
Dedicated event creation interface.
Customized ticketing options (general admission, VIP tiers, early-bird discounts).
Ticket design customization (digital, print-at-home).
Automated ticket delivery and wallet integrations (Apple Wallet, Google Wallet).
QR code check-in for quick and seamless event entry.
Choosing the Right Approach
Resource-first Approach: Ideal for scenarios emphasizing resource availability, such as renting tennis courts or rooms.
Service-first Approach: Suitable for appointment-driven businesses like salons, barbershops, and therapists.
Event-based Approach: Best for managing events or ticket sales, such as festivals, concerts, or webinars.
Need More Clarification?
Our dedicated support team is always available to help you understand or set up Resources, Booking Options, Booking Services, or Events within Bookingbird. Feel free to reach out at any time!