If you're hosting events and selling tickets through Bookingbird, this guide provides solutions to frequently asked questions about event setup, ticketing options, and attendee management.
Event Setup & Management
How do I create an event in Bookingbird?
Navigate to Events > Create Event.
Enter the event name, date, location, and details.
Configure ticket types & pricing.
Set up payment options (Stripe, SEPA, cash).
Click Save & Publish to make the event live.
Tip: If your event has multiple dates, use the Recurring Events option.
Can I offer early-bird or discount tickets?
Yes! In Ticket Pricing, set up Early-Bird Discounts.
Define a discounted price and expiration date.
Enable promo codes for additional discounts.
Customize ticket limits for early-bird pricing.
How can I limit the number of tickets available?
Under Event Settings, set the maximum capacity.
Define per-ticket limits to control how many a customer can purchase.
Enable Waitlist Mode if the event sells out.
Tip: Use the Auto-Release Feature to open up canceled tickets for resale.
Ticketing & QR Codes
How do customers receive their tickets?
Tickets are sent automatically via email after purchase.
Customers can download print-at-home PDFs.
Digital tickets are available in Apple Wallet & Google Wallet.
QR codes on each ticket enable fast check-in.
Tip: Customers can re-download their tickets from the confirmation email or Bookingbird portal.
Can I customize ticket designs?
Yes! Go to Events > Ticket Customization.
Upload a custom background & logo.
Edit ticket layout, fonts, and colors.
Preview and apply changes instantly.
What happens if a customer loses their ticket?
They can re-download it from their email confirmation.
You can manually resend tickets under Customers > Ticket Management.
QR codes remain linked to the booking, so customers can still check in.
Tip: Use the Search by Name or Email feature during check-in if a customer doesn’t have their ticket.
Check-in & Entry Management
How do I scan tickets at the event?
Download the Bookingbird Check-in App (iOS/Android).
Log in with your admin account.
Tap “Start Scanning” and use the device camera to scan QR codes.
Guests with valid tickets will be checked in instantly.
Tip: You can manually check-in guests via Attendee List if needed.
What happens if a ticket is already scanned?
The app will show a “Duplicate Ticket” warning.
Confirm with the customer if they are re-entering (if allowed).
Check the Attendee List to see who originally scanned in.
Mark guests as Checked-Out if your event allows re-entry.
Can I see real-time check-in stats?
Yes! In the Bookingbird dashboard, go to Event Check-in Stats.
View total checked-in vs. expected attendees.
Monitor peak entry times and optimize staffing accordingly.
Tip: Download a post-event attendance report for analytics and future event planning.
Need More Help?
If you have additional questions about event management or ticketing, visit our Help Center or contact support for further assistance!