This guide covers frequently asked questions about payment methods, subscription management, refunds, and billing issues in Bookingbird.
Payment Methods & Processing
What payment methods does Bookingbird support?
Bookingbird supports the following payment options:
Credit & Debit Cards (Visa, Mastercard, Amex)
SEPA Direct Debit (for EU customers)
Stripe Payments (for online transactions)
Manual Bank Transfers & Cash Payments (for specific plans)
Tip: You can enable or disable payment options in Settings > Payments.
How do I connect Stripe to accept payments?
Navigate to Settings > Integrations.
Click “Connect with Stripe”.
Log in to your Stripe account or create a new one.
Authorize Bookingbird to manage transactions.
Tip: Once connected, all online payments will be processed securely via Stripe.
Why did a customer’s payment fail?
Common reasons for failed payments:
Insufficient funds.
Expired card details.
Bank declined transaction.
3D Secure authentication failed.
Customers should try a different payment method or contact their bank.
Can I accept offline payments (cash or bank transfer)?
Yes! Enable Manual Payments in Settings > Payments.
When a customer selects this option, their booking is confirmed as pending payment.
You must manually mark the booking as paid once the payment is received.
Tip: Use this option for in-person bookings or invoice-based payments.
Subscriptions & Pricing Plans
How do subscriptions work in Bookingbird?
Businesses can offer monthly or annual pricing plans.
Customers subscribe to a plan and receive booking benefits (e.g., discounts, priority access).
Plans can include limits on the number of bookings per month.
Payments are processed automatically via Stripe.
How can a customer cancel or change their subscription?
Customers can manage their subscription under My Account > Subscriptions.
They can upgrade, downgrade, or cancel at any time.
Cancellation takes effect at the end of the current billing cycle.
Info: If a customer cancels, they will still have access to their plan benefits until the end of the billing period.
What happens if a subscription payment fails?
Bookingbird will automatically retry the payment 3 times.
The customer will receive a payment failure email with instructions to update their payment method.
If all retries fail, the subscription will be paused until payment is resolved.
Tip: Customers can update payment details in My Account > Payment Methods.
Can I offer discounts or promo codes for subscriptions?
Yes! Navigate to Settings > Discounts & Promo Codes.
Create a fixed or percentage-based discount.
Set expiry dates and usage limits.
Share the promo code with customers to apply at checkout.
Tip: You can offer first-month free trials by setting a 100% discount for the first billing cycle.
Refunds & Billing Issues
How do I issue a refund?
Go to Billing > Transactions.
Find the payment and click Issue Refund.
Choose between Full Refund or Partial Refund.
The amount will be returned to the customer’s original payment method.
Info: Refunds typically take 5-10 business days to process, depending on the bank.
Can I send invoices for subscriptions?
Yes! Customers will receive an invoice for every subscription payment.
Invoices can be downloaded as PDFs or sent via email.
Need More Help?
If you have additional questions about payments or subscriptions, visit our Help Center or contact support for assistance!